Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") govern your use of kitelinelawncare.com (the "Site") and your requests for services from KiteLine Lawn Care, a DBA of Harvest Legacy Group, LLC ("KiteLine," "we," "us," or "our"). By accessing the Site, or by requesting or booking a service, you agree to these Terms.

Services

KiteLine provides residential lawn care and related property services, currently including The KiteLine Lawn Service, Seasonal Yard Cleanup, Mulch & Landscape Bed Care, and Landscape Grooming. Availability of any service can depend on factors such as your property's location, its condition, scheduling and route capacity, weather, staffing, equipment, and the specific scope of work involved.

Estimates and Pricing

Pricing shown on the Site — including any starting rates or promotional pricing — is illustrative and may represent a starting point rather than a final price. Some services require an on-site evaluation before final pricing can be confirmed. Final pricing may depend on your property's size, condition, and access; the scope of work requested; and the labor involved.

An estimate is not the same as a final invoice unless we expressly say so. If, once work begins, it turns out additional work is needed beyond the agreed scope, we'll look to get your approval before performing and charging for that additional work.

Booking and Scheduling

Requests submitted through the Site — including requests for the $29 Welcome Cut and requests for a free estimate — are handled through booking forms provided by Jobber, a third-party field-service platform embedded on our pages. Submitting a request is not, by itself, a guarantee of a specific appointment time; KiteLine reviews and confirms scheduling directly with you.

Appointment windows are estimates and may shift because of weather, traffic, equipment issues, the length of prior jobs, or other operational circumstances.

Property Access

To complete scheduled work, you're responsible for providing safe and reasonable access to the property, which may include unlocking gates, securing pets, and clearing the work area of items that could interfere with service. If access isn't reasonably available on the day of service, we may need to reschedule.

Customer Responsibilities

Please let us know in advance about hazards or features on your property that might not be obvious to a crew working outdoors, such as:

• Irrigation equipment or sprinkler heads
• Low-voltage or landscape lighting wiring
• Invisible/underground pet fencing
• Exposed or shallow utility lines
• Fragile landscaping, decor, or property features
• Unusual terrain or drainage conditions
• Any other concealed hazard on the property

Letting us know ahead of time helps us work around these features safely and carefully.

Weather and Service Delays

Outdoor lawn and landscape work is weather-dependent. We may need to reschedule or delay a visit because of rain, saturated ground, extreme heat or cold, unsafe conditions, equipment problems, or other circumstances reasonably outside our control.

Cancellations and Rescheduling

You can request to reschedule or cancel a visit by contacting us. KiteLine's specific cancellation and rescheduling policies, including any applicable notice periods, will be communicated to you directly and may be reflected in your confirmation or account details rather than restated here in full.

Payments

You agree to pay for services you request at the price confirmed with you before paid work begins. Payment may be processed through Jobber or another provider we use for invoicing and payment collection; where that's the case, your payment information is handled by that provider under its own practices. We don't store full payment card numbers ourselves.

Promotions

From time to time, KiteLine may offer promotional pricing or introductory offers on the Site. Unless stated otherwise where the specific promotion is displayed, promotional offers:

• May be limited to new customers
• May be limited to specific service areas or properties
• May be subject to property or service-type restrictions
• May not be combined with other offers
• May have an expiration date
• May be modified or discontinued at any time, as permitted by law

Each promotion is governed by the specific terms displayed alongside it at the time you request it.

Service Results

We perform services with reasonable care consistent with standard lawn and landscape maintenance practices. That said, the health and appearance of a lawn or landscape depends on many factors outside our direct control — including weather, soil conditions, irrigation, existing plant health, pests and disease, and how the property is cared for between our visits. Describing these outside factors isn't intended to excuse work that falls short of that standard of care; it's meant to set realistic expectations about outcomes we don't fully control.

Damage and Preexisting Conditions

KiteLine is not responsible for damage or conditions that existed before our service, for concealed hazards that weren't disclosed to us in advance, or for the natural progression of lawn or landscape conditions unrelated to our work. Nothing in these Terms is intended to waive liability that cannot legally be waived.

Photos and Property Documentation

We may take photographs of a property in the course of providing service — for example, for internal job documentation or quality assurance. That kind of operational documentation is separate from promotional or marketing use. We won't use photos of your property for marketing or promotional purposes without obtaining whatever permission our business practices require for that use at the time.

Communication Consent

By requesting an estimate or service, you agree that we may contact you for operational purposes — such as confirming estimates, scheduling and confirming appointments, providing service updates, and sending invoices or account-related communications — by phone, email, or text message.

Marketing communications are treated separately from these operational messages. Requesting or booking a service does not, by itself, sign you up for unlimited marketing communications; where we do send marketing messages, we'll aim to provide a reasonable way to opt out.

SMS Messaging Terms

Harvest Legacy Group, LLC, DBA KiteLine Lawn Care, is the sender of any SMS text messages you receive after opting in through our website, a booking or estimate form, or another signup process.

Depending on what you select when you opt in, the SMS messages you receive may include:

Non-marketing messages, such as:

• Estimate communications
• Appointment confirmations
• Scheduling notifications
• Service reminders
• Customer care
• Service updates

Marketing messages, such as:

• Special offers
• Discounts
• Promotions
• Lawn care service updates or announcements

Message frequency may vary. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP; after you do, you'll receive a confirmation message that you've been unsubscribed. You can reply HELP for assistance, or reach us using the contact information below. If you opt out, you may opt in again later through our normal signup process.

Carriers are not liable for delayed or undelivered messages.

Age Requirement: The KiteLine Lawn Care SMS messaging program is intended for individuals 18 years of age or older.

SMS consent is voluntary and is not a condition of purchasing any KiteLine Lawn Care services. For more on how we handle information collected through SMS, see our Privacy Policy.

Website Use

When using the Site, you agree not to:

• Use the Site for any unlawful purpose
• Interfere with or disrupt the Site's operation
• Attempt to gain unauthorized access to the Site or related systems
• Scrape, harvest, or misuse Site content in a way not reasonably intended by its design
• Misrepresent your identity when submitting a form or request
• Introduce viruses, malicious code, or similarly harmful material to the Site

Intellectual Property

The KiteLine name, branding, logos, Site design, text, graphics, and photography may be protected by trademark, copyright, or other intellectual property rights. You may not use these materials without our permission, except as reasonably necessary to use the Site for its intended purpose.

Third-Party Services and Links

The Site uses Jobber for booking, estimate requests, and related service and payment communications, and loads fonts from Google Fonts. We'll update this section if we add other third-party tools for purposes like analytics, mapping, or payments. Any third-party services used on the Site are governed by their own terms in addition to ours.

Disclaimer

The Site and its content are provided on an "as is" and "as available" basis. While we aim to keep information on the Site accurate and current, we don't guarantee that the Site will be error-free, uninterrupted, or that all content (including pricing examples) is always fully up to date.

Limitation of Liability

To the fullest extent permitted by applicable law, KiteLine is not liable for indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or our services, beyond the amount you actually paid for the applicable service. This limitation doesn't apply to liability that can't legally be limited.

Indemnification

To the extent permitted by law, you agree to indemnify KiteLine against reasonably foreseeable claims or losses arising directly from your misuse of the Site or from inaccurate information you knowingly provided to us in a booking or estimate request. This section isn't intended to cover claims arising from KiteLine's own negligence or wrongdoing.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles.

Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Site, or continued service with KiteLine, after changes take effect means you accept the updated Terms.

Severability

If any provision of these Terms is found unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

Entire Agreement

These Terms, together with any estimate, work authorization, service agreement, or other written agreement you've entered into with KiteLine, make up the agreement between you and KiteLine regarding the Site and our services. Where a separately signed agreement addresses a specific matter, that agreement controls on that matter.